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Proactive identification and follow-up, where and when program offerings should be developed or optimized in order to mitigate challenges.Drive Support renewals by delivering a valued and high-quality customer engagements.Proactively identify opportunities for customers who require a more customized level of support.Knowledge of Business and process workflows, between SAP and external integration applications in business systems.Provide recommendation of process improvement with Consulting experts and liaison with internal or external development teams. Understand specific customer business process and customized vertical market solutions at the support level.In Production Down or Go Live endangered situations, act as De-escalation liaison, collaborating with the customer and any other parties involved.Instigate and oversee processes that drive internal teams to provide relief for customers facing critical situations and minimize the risk of core business interruption.Ability to understand the customer’s technical environment including key configuration elements, drive technical escalations, and coordinate key resources in the escalation process.Empowering customers to utilize appropriate services and resources in order to meet their support and operational goals.Build trusted relationships with customer’s senior/strategic management, business and IT teams to deliver a valued and high-quality customer engagement.Leverage Vision33 and SAP tools, services, methodologies and best practices to ensure that the customer’s SAP solution runs with optimal level of performance, stability and data consistency.Thorough understanding of and ability to explain features and benefits of the product line as it relates to customer needs.As an SAP Business One Support Manager you will be responsible for:Manage and lead a support team.As a result of Vision33 being a growing global organization, flexibility in your work schedule will be required to accommodate multiple time zones from a coverage perspective. Given the location of our clients, and the remote nature of the work required, we are flexible on location in either the East Coast of the US or UK regions. The role focuses on relationship-building, proactive, and reactive support activities, that in turn promote overall customer satisfaction, product adoption, retention and renewals. As the SAP Business One Support Manager, you will have the opportunity to work in a client-facing role, delivering ongoing support and guidance around technical and functional topics after the sales cycle has completed. We have an immediate need for an SAP Business One Support Manager to assist our growing customer base.